Orders and shipping

Orders

IN SITU accepts orders via telephone, fax, post and e-mail.

 

Shipment of merchandises 

Merchandises of value  bigger of 300,00 €, are dispatched free of charge in the county seat of recipient inside greek territory. For merchandises of smaller value is debited sum equivalent of weight of merchandises, boxes of packing and distance of county seat of recipient.

 

Transport of merchandises 

The merchandises travel on behalf of and with responsibility of purchaser.  

In case of destruction of merchandises during transport, IN SITU does not bring any responsibility.

If it is not declared by the purchaser the preference of way of transport, IN SITU maintains the right to dispatch the merchandises with any way  judges advisable.

 

Return of Goods

 

In case of a defective product, the policy followed by our company store is fully in line with Greek Law 2251/1994, article 3b, paragraph 1, subparagraphs ib & ic and article 534 et seq. of the Greek Civil Code.

 

In case the customer for any reason considers that the products delivered according to his order, do not meet his needs or wishes, he has the right to return the total amount of money of the products to be returned or purchase other different products as defined by the Law 2251/1994 art.3e par. 1 according to the following conditions:

 

- The notice for the return of the products must be communicated to us within 14 calendar days from the issue of the retail sales receipt or invoice.

 

- The packaging of the product must NOT have been opened

 

- Each product must be new and unused in its original packaging, not used or consumed and in the same condition as when received.

 

- The retail sales receipt or purchase invoice must be available.

 

- Returns are not accepted on items that come on special order at the customer's request or items that have been split from the original packaging (e.g. current measures of fabric etc. from a roll). 

 

Refund procedure:

 

1. If the customer returns the products to our headquarters himself, cash payment is made on the spot and the full amount of the products to be returned is paid.

 

2. If the customer wishes to return the products from his/her premises to our headquarters, the payment of the total amount is made in full:

 

- Our company shall not bear any return costs in case of change of mind.

 

- Our company's customer service (2310251081-2) must necessarily be contacted by telephone beforehand to inform the customer's intention and to guide the customer through the process.

 

- The products to be returned must be returned to our headquarters at the customer's expense and with a Courier or Transport Company of the customer's choice.

 

- No product returns are accepted via Greek Postal Service.

 

- Refunds will be made within 2-4 days after the products have been received and checked, to a bank account indicated by the customer.

 

- The amount of money to be refunded is the value of the products and shipping costs (if any) paid by the customer at the time of purchase.

 

- If the customer has paid by cash on delivery and has been charged for the cash on delivery service, the amount charged for the cash on delivery service is not refundable when the customer changes his mind.

 

Payments

Payments become acceptable via cash, deposit at banking accounts of IN SITU, postal and simple cheques.